Frequently Asked Questions

ORDERING:

How do I place an order?
Placing an order is simple and secure. Just select the color, size and quantity of the item(s) you would like to purchase and then click the "Add to Shopping Bag" button. The Shopping Bag page will display the items in your cart and will allow you to change the quantity of or remove items. You can then proceed to checkout or continue shopping.

When you have finished shopping, click on the shopping bag icon at the top right to review your selections. When you are satisfied with your order, click the "Checkout" button to complete your purchase.

What forms of payment do you accept?
We accept payment by Visa, MasterCard, American Express and Discover.

We will charge for the processed in-stock items, plus the entire amount of shipping and handling costs.

Do I have to create an account with you?
No, you do not. During the checkout process you will have the opportunity to create an account with us. By creating an account, you will be able track your current order easily and you will be able to quickly see what you have ordered in the past. With an account you can also be notified about new products and promotions as soon as they are available. But, rest assured, you can also check out as a guest without creating an account with us.

Do you store my credit card information?
No, we do not. In fact, your credit card information never passes through our servers. We use Authorize.net's CIM to securely tokenize all credit card information. We do not store your credit card, only a token referencing with a PCI complaint tokenizer. We do not have access to the card but will store the token on your account at your request.

What if an item is not in stock?
On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about availability and you will be unable to hit the “Add to Shopping Bag” button.

SHIPPING:

What if I didn't get an email confirming my shipping information?
Please check your email filters and/or blockers to ensure that Cherokee Uniforms is on the safe senders list in your address book. Feel free to contact Customer Care at [email protected] to get your shipping information.

How will my order be shipped?
We ship orders via UPS or U.S. Postal Service (USPS) if you select (free) economy shipping (depending on the products). If you select premium shipping as your method we use Next Day Air.

How much does shipping cost?
Prices and shipping options will be listed during the Checkout process. Prices include the cost of shipping + handling + insurance. Some services may only be available in the 48 contiguous United States.

How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?
Shipments to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands), APO and FPO addresses are delivered via U.S. Postal Service.

Do you offer international shipping?
At this time, we only ship to the 50 U.S. states, Alaska, Hawaii, the District of Columbia, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands), APO and FPO addresses only. Please sign up for our mailing list to be the first to know when we expand our delivery options.

How long will it take for my order to arrive?
Most in-stock items ship in 1 business day. Depending on the shipping method selected, your order should arrive in 1 – 8 business days.

How can I track the status of my order?
You will receive a shipping confirmation email that includes a tracking or delivery confirmation number. If you have any further questions or have not received your shipping confirmation email, please contact Customer Care.

If you created an account, you can also track an order after it has shipped by going to “My Account” or “My Orders” at the top right-hand corner of the navigation bar.

RETURNS/EXCHANGES:

What is your return policy?
If you are not completely satisfied with any merchandise you have ordered, you may return it within 90 days of receipt for a full refund of the purchase price, no questions asked! Please contact us at [email protected] All items must be in their original condition with their original packaging, instruction manuals, warranties and tags. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Items with embroidery cannot be returned unless there is a defect. If an item was ordered as a set, it must be returned as a set. Please allow up to 14 business days to process your return.

How do I exchange an item?
All items must be in their original condition with their original packaging and tags. Failure to return without tags will result in automatic rejection. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Original shipping/processing charges are not refundable. We will, however, exchange an item with no additional shipping/processing charges. Please contact Customer Care for assistance.

What if my item is defective?
On rare occasions, a product can have a defect that we did not detect or that becomes apparent during use. If a product you have purchased has a manufacturing defect, please contact Customer Care for assistance.

PRODUCT INFO:

What's my size?
Refer to the Size Guide for a chart and instructions on taking measurements to determine your size in the item you're interested in.

Do you offer embroidery?
Not at this time, but we are working on adding this option.

CONTACTING US

How do I become a retailer?
Please complete the contact form and one of our representatives will follow up with you, thank you.

What if I want to share something with you?
We want to hear from you. Feel free to connect with us on social media or send us an email at [email protected] for customer support or [email protected] for our social media team.